Remote Operating Model Design Process - Step 1

understanding the landscape of location irrelevant operating models

This is the third article in a multi-part series:

Part one | Part two:Step 1Step 2 | Step 3Step 4Steps 5 & 6Step 7

Step one: understand the landscape

The first step of the Operating Model Design process is to understand the landscape. Changes to organisational strategy, customer needs, or the supply chain may necessitate changes to the operating model. 


We assess the strategic objectives for the organisation and their implication for how we organise to deliver value.


Who is/are the customer(s) for this team of teams? If it is an internal stakeholder, who is the end customer of the value? Consider the customer’s perspective using customer journey or empathy mapping. Are we fulfilling their needs? What new/different needs do they have?

Supply Chain

We assess our supply chain, considering the capacity to deliver to our current and future needs, competitiveness, and sustainability of supply. We take a whole of supply chain approach considering environmental and ethical challenges - ensuring that we understand the chain of custody for the things that we use to create value.

Existing Operating Model

We review the existing Operating Model / Organisational Structure and its fitness for purpose for both the goal of the system and also for the remote context.

Continue to:

Step two - agree on design principles